Help

Support

We’re a small team and read every message.

Need a hand with Fitsy? The fastest way to reach us is email — we typically reply within two business days.

Email us: support@fitsy.app
Tell us your device model and iOS version so we can help faster.

Frequently asked questions

How does Fitsy estimate macros?

Fitsy reads restaurant menu descriptions and uses AI to estimate the calories, protein, carbs, and fat for each dish. Every estimate shows a confidence indicator so you know how reliable it is — verified menu data is marked high confidence, while estimates from a dish name alone are marked lower. Always treat the numbers as a planning guide, not exact figures.

Why don’t I see restaurants near me?

Fitsy is in beta and currently covers the Los Angeles area. Make sure location permission is enabled in Settings so we can find spots near you. We’re expanding to more cities — tell us where you want Fitsy next.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. To manage or cancel, open the iOS Settings app, tap your name, then Subscriptions, and select Fitsy. Cancellation takes effect at the end of the current billing period.

How do I delete my account?

Open Fitsy and go to Profile → Delete account. This permanently removes your account, saved items, macro targets, and subscription record. This cannot be undone.

How do I join or leave the beta?

Fitsy’s beta runs through TestFlight. If you received an invite, install Apple’s TestFlight app and tap your invite link to join. To leave, delete Fitsy from TestFlight or email us.